PRIVACY POLICY

 

[AJs Coastal Laundry Services]

Effective Date: [01.10.2026]
Last Updated: [01.10.2026]

 

1. Introduction

At [AJs Coastal Laundry Services] ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:
 

 Use our laundry or ironing services

 Place an order

 Arrange collection or delivery

 Subscribe to one of our service plans

 Contact us by telephone, email, social media or our website

 Visit or use our website

 Make a payment

 Provide feedback or make a complaint

This Privacy Policy applies to customers, prospective customers and visitors to our website.

2. Who We Are

Business Name: [ AJ's Coastal Laundry Services]
Business Address:  [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]
Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]
Website: [www.ajscoastallaundryservices.com]

For the purposes of applicable UK data protection legislation, [AJ's Coastal Laundry Services] is the organisation responsible for your personal information.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information
This may include:
 

 Full name

 Telephone number

 Email address

 Postal address

 Collection address

 Delivery address
Order Information

This may include:

 
Details of services ordered

 Order dates

 Laundry weight
Prices charged

 Collection and delivery details

 Special laundry instructions

 Customer preferences

  Subscription information
Payment Information
 
We may collect information relating to payments, such as:

 
Payment date

Amount paid

Payment method

Transaction reference

Where payments are processed by a third-party payment provider, that provider may process your payment information directly.

We do not normally store complete card numbers or security codes.

Communication Information

We may keep records of communications with you, including:

Emails

Telephone enquiries

Messages

Booking information

Complaints

Customer service enquiries

Website Information

If you use our website, we may collect technical information such as:

IP address

Browser type

Device type

Pages visited

Approximate location

Website usage information

Some of this information may be collected using cookies or similar technologies.

4. How We Use Your Information

We use your personal information where necessary to provide and manage our services.
This may include:

Processing laundry and ironing orders

Arranging collections

Arranging deliveries

Contacting you about your order

Processing payments

Managing subscriptions

Providing customer support

Responding to enquiries

Managing complaints

Keeping business records

Improving our services

Preventing fraud or misuse

Meeting legal and regulatory obligations

5. Marketing

Where permitted by law, we may contact you about our services, offers, promotions or new products.

Marketing communications may include:

Email

SMS

Telephone

Social media

Other electronic communications

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

Unsubscribing from marketing communications will not prevent us from sending essential service-related messages, such as information about an existing order.

6. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

Contract

Processing is necessary to provide the laundry or ironing service you have requested.

For example, we need your name, address and contact details to arrange collection and delivery.

Legal Obligation

We may need to process information to comply with legal, accounting, tax or other regulatory requirements.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.
Examples may include:

Managing customer relationships

Improving our services

Preventing fraud

Protecting our business

Maintaining business records

Consent

In some circumstances, we may ask for your consent to process personal information.

Where processing is based on consent, you can withdraw that consent.

7. Collection and Delivery Information

If you use our collection and delivery service, we will use your address and contact information to provide that service.

We may also use this information to:

​Plan collection and delivery routes

Contact you regarding arrival times

Resolve delivery problems

Confirm successful delivery

We will only use location information for purposes connected with providing our services unless otherwise explained to you.

8. Payment Information

Payments may be processed through third-party payment providers.

We may receive information such as:

​Payment status

Transaction amount

Transaction reference

Date of payment

Payment providers may process your payment information under their own privacy policies.

We do not normally retain complete debit or credit card details.

9. Information About Special Requirements

Customers may voluntarily provide information about allergies, sensitivities, detergent preferences or other requirements.

We will only use such information where reasonably necessary to provide the requested service or respond to your requirements.

Please do not provide information that is unnecessary for us to provide the service.

10. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business.

These may include:

​Payment processors

Website hosting providers

Booking or scheduling software providers

Accounting providers

IT service providers

Email or messaging providers

Delivery or collection partners

Professional advisers

Government authorities or law enforcement where legally required

Where appropriate, we will take reasonable steps to ensure that third-party providers handle personal information securely and appropriately.

11. Social Media

If you contact us through social media, the social media platform may process your personal information according to its own privacy policy.

We recommend reviewing the privacy settings and privacy policy of the relevant platform.

We will not publicly publish your personal information without an appropriate lawful basis or permission where required.

12. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

​Make our website function correctly

Remember preferences

Understand how visitors use our website

Improve website performance

Support marketing where applicable

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings and, where applicable, our website cookie settings.

13. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer because of:

​Tax requirements

Accounting requirements

Legal obligations

Dispute resolution

Insurance requirements

Legitimate business record-keeping

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

​Unauthorised access

Accidental loss

Destruction

Misuse

Unauthorised disclosure

Unauthorised alteration

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we use your information.

Right to Object

You may object to certain types of processing, including certain direct marketing activities.

Right to Data Portability

In certain circumstances, you may request personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

These rights are subject to legal conditions and exemptions.

16. How to Exercise Your Rights

To exercise your rights, please contact:

[AJ's Coastal Laundry Services]

Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]
Address: [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]
 

We may need to verify your identity before providing information or making changes to your personal information.

17. Response Times

We will normally respond to valid data protection requests within the timeframe required by applicable data protection legislation.

If a request is particularly complex or we receive multiple requests, the applicable legal timeframe may allow additional time.

We will inform you if this applies.

18. Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children for marketing purposes.

Where a parent or guardian provides children's clothing for our laundry services, we generally only require the information necessary to provide the service to the parent or guardian.

19. Third-Party Websites

Our website or social media pages may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reading the privacy policy of any website you visit.

20. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

21. Data Breaches

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection legislation.

Where legally required, we will notify the relevant regulatory authority and affected individuals.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

We recommend checking this page periodically for changes.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.

23. Complaints

If you have concerns about how we handle your personal information, please contact us first:

[AJ's Coastal Laundry Services]

Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]
Address: [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: ico.org.uk

The ICO provides information about data protection rights and how to make a complaint.

24. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

[AJ's Coastal Laundry Services]

Address: [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]
Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]
Website: [www.ajscoastallaundryservices.com]

Last Updated: [01.10.2026]