Terms & Conditions

TERMS & CONDITIONS

Laundry & Ironing Services

Business Name: [ AJ's Coastal Laundry Services]
Business Address: [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]
Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]
Website: [www.ajscoastallaundryservices.com]

Effective Date: [01.10.2026]

1. About These Terms

These Terms & Conditions apply to all laundry, ironing, washing, drying, folding, collection and delivery services provided by [AJ's Coastal Laundry Services] ("we", "us", "our") to customers ("you", "your").

By placing an order with us, you confirm that you have read, understood and agreed to these Terms & Conditions.

We reserve the right to update these Terms & Conditions from time to time. The latest version will be available on our website or can be requested from us.

2. Our Services

We may provide the following services:

Ironing

Laundry washing

Washing and drying

Wash, dry and iron

Folding and packing

Collection and delivery

Subscription laundry and ironing services

Pay-as-you-go laundry and ironing services

Other services agreed with the customer

The services available, prices and turnaround times may vary and will be confirmed when your order is placed.

3. Prices

Our standard prices are currently:

Service Price

Ironing £5 per kg

Laundry £4 per kg

Wash, Dry & Iron £6 per kg

Prices may change from time to time. The price applicable to your order will be confirmed before or when the service is provided.

Additional charges may apply for:

Heavily soiled items
Items requiring specialist treatment
Excessive staining
Special handling requirements
Express or urgent services
Items requiring additional drying
Delivery outside our standard service area
Other services specifically requested by the customer

We will normally notify you of any additional charges before carrying out additional work.

4. Weight-Based Pricing

Where our services are charged by weight, laundry will normally be weighed before processing.

The weight recorded by us will be used to calculate the service charge.

Where individual items or specialist items are charged separately, the applicable price will be confirmed before processing.

5. Collection & Delivery

Where collection and delivery is offered:

Customers must provide an accurate collection and delivery address.

Customers should ensure that someone is available to provide or receive the laundry where required.

Customers are responsible for providing safe access to the collection or delivery location.

We are not responsible for delays caused by circumstances outside our reasonable control, including traffic, road closures, severe weather or other unforeseen circumstances.

If a customer is unavailable at the agreed collection or delivery time, an additional collection/delivery charge may apply.

We do not guarantee an exact collection or delivery time unless specifically agreed in writing.

6. Turnaround Time

Our standard target turnaround is between 24 hours or 48 hours, unless otherwise agreed.

Turnaround times may vary depending on:

Order size

Type of garments

Drying requirements

Staining or specialist treatment

Equipment availability

Collection and delivery arrangements

Public holidays

Circumstances outside our reasonable control

Where a delay is expected, we will endeavour to notify you as soon as reasonably possible.

7. Customer Responsibilities

Customers must:

Identify any garments requiring special treatment.

Inform us of any known stains, damage, delicate materials or unusual care requirements.

Remove valuable, fragile or inappropriate items from pockets before handing laundry to us.

Provide accurate contact and delivery information.

Inform us about any allergies or sensitivities that may affect the choice of detergents or products.

Follow the manufacturer's care instructions where applicable.

We are not responsible for damage caused by undisclosed information, incorrect care labels or pre-existing weaknesses in garments.

8. Pockets and Personal Items

Customers are responsible for checking all pockets before handing items to us.

We are not responsible for damage caused by items accidentally left in pockets, including but not limited to:

Pens
Coins
Keys
Paper
Tissues
Cosmetics
Electronics
Batteries
Other objects

If we discover an item in a pocket, we will make reasonable efforts to return it to the customer.

9. Garment Care Labels

We will generally follow the care instructions provided by the manufacturer.

We reserve the right to refuse to process an item where:

There is no care label and the appropriate treatment cannot reasonably be established.

The care label recommends professional cleaning that we do not provide.

The garment appears likely to be damaged by the requested treatment.

The garment is already damaged, weakened or otherwise unsuitable for processing.

If a customer specifically instructs us to process an item contrary to its care instructions, we may refuse the item or require confirmation from the customer before proceeding.

10. Stains

We will make reasonable efforts to remove stains but cannot guarantee complete stain removal.

Some stains may be permanent or may require specialist treatment.

We will not knowingly use treatment that we reasonably believe could cause significant damage to an item.

Customers acknowledge that attempts to remove certain stains may reveal or worsen pre-existing damage or weaknesses in the fabric.

11. Delicate, Valuable or Specialist Items

Customers should notify us before handing over:

Silk
Wool
Cashmere
Lace
Sequins
Beaded garments
Embroidered garments
Leather or suede
Wedding or formal wear
Designer or high-value garments
Items with special finishes
Antique or vintage garments
Items requiring specialist cleaning

We reserve the right to refuse any item that we consider unsuitable for our standard laundry or ironing services.

12. Pre-Existing Damage

We are not responsible for damage that existed before an item was handed to us.

This may include:

Tears
Loose stitching
Missing buttons
Broken zips
Weak seams
Fading
Shrinkage that has already occurred
Fabric deterioration
Colour instability
Existing stains
Previous repairs

Where reasonably possible, we may photograph or record obvious damage before processing.

13. Colour Run and Dye Transfer

Customers acknowledge that garments containing unstable dyes may bleed or transfer colour during washing.

We will take reasonable care when sorting laundry, but we cannot guarantee that colour transfer will not occur.

Customers should identify garments known to have unstable or non-colourfast dyes.

14. Shrinkage and Fabric Damage

We take reasonable care when washing and drying garments.

However, we cannot accept responsibility for shrinkage, stretching, distortion, colour changes or other damage caused by:

Incorrect or inadequate manufacturer's care instructions
Pre-existing fabric weakness
Poor-quality materials
Previous washing or treatment
Unstable dyes
Incorrect care labels
Customer instructions

15. Lost or Damaged Items

We take reasonable steps to prevent loss or damage to customer property.

If an item is believed to have been lost or damaged while in our care, the customer must notify us as soon as reasonably possible.

We may request:

Proof of purchase
Photographs
Details of the garment
The approximate age of the garment
Original purchase price
Other reasonable information needed to assess the claim

Any compensation will take into account the age, condition and reasonable current value of the item rather than automatically being based on the original purchase price.

We will not accept liability for sentimental or emotional value.

16. Missing Items

If you believe an item is missing from your order, you must contact us within 48 hours of receiving your order.

We will investigate the matter and take reasonable steps to locate the item.

17. Damaged Items and Complaints

If you believe an item has been damaged while in our care, please notify us as soon as possible and preferably within 48 hours of receiving the item.

Please do not attempt to repair, wash, alter or otherwise treat the item before contacting us.

We may ask to inspect the item before determining the appropriate resolution.

18. Complaints

We aim to resolve complaints fairly and promptly.

Customers should contact us using:

Email: [ajscoastallaundryservices@gmail.com]
Telephone: [07759 475940]

Please provide:

Your name
Order details
Date of service
Description of the issue
Photographs where relevant

We will investigate the complaint and respond within a reasonable period.

19. Payment

Payment must be made using one of our accepted payment methods.

Accepted payment methods may include:

Bank transfer
Cash
Online payment
Other payment methods advertised by us

Payment is normally required before or upon completion of the service unless a credit arrangement has been agreed in advance. All payments are non-refundable.

20. Non-Payment

Where payment is not made when due, we may:

Suspend further services.
Refuse future orders.
Require payment before accepting further laundry.
Recover reasonable costs associated with recovering unpaid amounts.

21. Subscriptions

Where we offer subscription plans, the specific subscription terms, price, frequency and included services will be provided when the customer signs up.

Subscription customers must comply with any applicable:

Minimum subscription period
Monthly or weekly allowance
Weight allowance
Fair-use policy
Payment requirements
Cancellation requirements

Unused allowances do not automatically carry over unless specifically stated in the relevant subscription plan.

We reserve the right to amend subscription prices or benefits by giving reasonable notice.

22. Cancelling a Subscription

Customers may cancel their subscription in accordance with the cancellation terms applicable to their chosen plan.

Where the law provides a statutory cancellation right, nothing in these Terms & Conditions is intended to remove that right.

Any outstanding balance must be paid before the subscription is considered fully settled.

23. Pay-As-You-Go Customers

Pay-as-you-go customers are charged for the services actually provided.

There is no requirement to maintain a subscription unless the customer chooses a subscription plan.

Prices applicable at the time of the order will apply.

24. Right to Refuse an Order

We reserve the right to refuse an order or individual item where we reasonably believe that:

Processing the item may cause damage.
The item is unsuitable for our equipment.
The item requires specialist cleaning that we do not provide.
The item presents a health or safety risk.
The item contains hazardous substances.
The item is excessively contaminated.
The customer has failed to disclose important information.
The customer has previously failed to pay for services.

25. Hygiene and Contamination

For health and safety reasons, we may refuse items that are excessively contaminated with:

Bodily fluids
Faeces
Vomit
Blood
Chemicals
Oils
Hazardous substances
Infestations
Other potentially hazardous materials

Where appropriate, customers may be referred to a specialist cleaning service.

26. Customer Data and Privacy

We will collect and process customer information necessary to provide our services.

This may include:

Name
Address
Telephone number
Email address
Order information
Payment information
Subscription information

We will handle personal information in accordance with applicable UK data protection legislation and our Privacy Policy.

27. Photos and Marketing

We will not use photographs of customers, their property or identifiable personal belongings for marketing purposes without appropriate permission.

Where we wish to use photographs for promotional purposes, we will seek consent where required.

28. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

Our liability in relation to a damaged or lost garment will be assessed based on the circumstances of the claim and the reasonable value of the item.

29. Events Outside Our Control

We will not be responsible for delays or failure to provide services caused by circumstances outside our reasonable control.

These may include:

Severe weather
Flooding
Fire
Power failure
Equipment failure
Road closures
Traffic disruption
Industrial action
Government restrictions
Public emergencies
Supplier problems
Other unforeseen circumstances

We will make reasonable efforts to resume services as soon as possible.

30. Customer Property

Customers remain the owners of their garments and other property provided to us.

We will take reasonable care of items while they are in our possession.

Customers should not provide cash, jewellery, electronics or other valuable personal property within laundry bags.

31. Unclaimed Laundry

Customers must collect or accept delivery of completed orders within a reasonable period.

If laundry remains unclaimed after repeated attempts to contact the customer, we may charge reasonable storage costs.

If laundry remains unclaimed for an extended period, we may take further action in accordance with applicable law.

32. Children's Clothing and Personal Items

We accept children's clothing and personal laundry unless otherwise stated.

Customers should ensure that all items are suitable for the selected cleaning process and that any special requirements are clearly communicated.

33. Pets and Animal Hair

Where laundry contains excessive pet hair, customers should notify us before processing.

Additional charges may apply where substantial additional cleaning or preparation is required.

We cannot guarantee complete removal of pet hair.

34. Fragrances and Detergents

Our standard laundry service may use commercially available detergents, fabric conditioners or other laundry products.

Customers with allergies, sensitivities or fragrance preferences must notify us before processing.

We will make reasonable efforts to accommodate such requests where possible.

35. Children's, Baby and Sensitive Items

Customers should inform us if laundry is intended for babies, young children or individuals with specific sensitivities.

Where requested, we may offer fragrance-free or alternative detergent options where available.

36. Business Customers

Separate terms, pricing or service arrangements may apply to commercial customers.

Commercial customers may be required to enter into a separate service agreement.

37. Changes to Services and Prices

We reserve the right to change our services, prices, operating hours and service areas.

Where a customer has an active subscription, we will provide reasonable notice of material changes where required.

38. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any applicable consumer rights.

39. Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that you may have as a consumer under applicable UK law.

Where these Terms & Conditions conflict with mandatory consumer protection legislation, the relevant legislation will take precedence.

40. Use of Third-Party Service Providers

The company reserves the right to utilise any outsourcer, vendor, or outside service provider for any service, without notice to the customer.

41. Contact Details

If you have any questions about these Terms & Conditions, please contact:

[AJ's Coastal Laundry Services]

Telephone: [07759 475940]
Email: [ajscoastallaundryservices@gmail.com]
Website: [www.ajscoastallaundryservices.com]
Address: [34 Fortescue Road, Parkstone, Poole, Dorset, BH12 2LJ]

Last Updated: [01.10.2026]